Fee Collection Services
Solano County Probation

All the details you need to know about your Telephone Reporting System payment

Information provided on this webpage:

Stay Compliant: be sure you have enough money in your account to report by phone every month

Payment types Accepted: credit cards, debit cards, Direct Express cards, money orders and cashier's checks

Payment Amounts

Pay by Mail: Include Probationer # and Date of Birth

Pay by Mail: Send Telephone Reporting System Payments Only

Pay by Mail Remittance Envelopes

Toll-Free Telephone Reporting System Number: 1-866-557-7225

What if my Telephone Reporting System payment hasn't posted to my account?

Refunds

Email Support: solano-ca@feeservice.com




Stay Compliant: be sure you have enough money in your account to report by phone every month

If paying by mail, we recommend mailing your payments no later than the 25th of the month, so that there is enough time for them to be received, processed and credited to your account by the last day of the month. This will ensure you are able to successfully report using the Telephone Reporting System the following month.

Payment types Accepted: credit cards, debit cards, Direct Express cards, money orders and cashier's checks

Credit cards (Visa/MasterCard/Discover) and Debit cards (with the Visa or MasterCard logo) or Direct Express card (federal benefits program) are accepted for payments made online (this website) or by phone (1-866-557-7225)

Money orders and cashier's check are the only forms of payment accepted when paying by mail. No other forms of payment are accepted, and will be returned to you.

This will delay your payment being processed and could result in your payment being late.

DO NOT SEND cash
DO NOT SEND personal checks
DO NOT SEND company checks
DO NOT MAKE online payments from your bank's website

Payment Amounts

The Monthly Fee is $4.00.

  • When making online payments, a $2.50 convenience fee will be applied per payment.
  • When paying by mail, there is a Processing Fee of $1 per payment.

Therefore, the longer the term you select, the less you pay per month.

Decide how many months you want to pay for (select one of the payment options below).

Example: If you want to pay for 6 months BY MAIL, you would send in a money order for $25.00.

MonthsPay by Mail CostPay Online Cost
1$5.00$6.50
2$9.00$10.50
3$13.00$14.50
4$17.00$18.50
5$21.00$22.50
6$25.00$26.50
7$29.00$30.50
8$33.00$34.50
9$37.00$38.50
10$41.00$42.50
11$45.00$46.50
12$49.00$50.50

Payments can only be applied to one Telephone Reporting System account, so you must make a separate payment for each person using the Telephone Reporting System. If paying by mail, you must use a separate money order and seperate envelope for each payment (cannot pay for more than one person with one payment).

Be sure to keep your receipt in case there are any problems with the delivery and processing of your payment.

Pay by Mail: Include Probationer # and Date of Birth

If paying by mail, it is important that you write both your Probationer # and Date of Birth on your payment AND on the Payment Voucher to insure that your account be credited correctly. If you do not know your Probationer #, please contact your Probation Officer.

Properly filling out your payment and Payment Voucher will ensure that your payment is processed on a timely basis. Not following proper payment procedures will result in delays in processing your payment, which could result in your not having enough money in your account to report by phone on time.

When you fill out your payment, be sure to CLEARLY PRINT your name, your address, your Probationer # and your Date of Birth

Here is an example (below) of a properly filled out payment and Payment Voucher for John Q. Public. Do NOT write in the sample information used for this example when you make your payment you need to write in YOUR information.

Also, be sure to separate the Customer's Receipt from the money order and keep it for your records

Pay by Mail: Send Telephone Reporting System Payments Only

Do not send anything other than your payment for the Solano County Probation Telephone Reporting System. All other items should be sent directly to your Probation Officer or the proper location. If you are unsure of the correct location, please contact your Probation Officer. Some examples of items that should NOT be sent to the Solano County Probation Telephone Reporting System processing address:

DO NOT SEND cash DO NOT SEND personal checks
DO NOT SEND company checks
DO NOT MAKE online payments from your bank's website

DO NOT SEND pay stubs for employment verification
DO NOT SEND payments for restitution, court costs or any other obligations
DO NOT SEND a note for your Probation Officer

Pay by Mail: Remittance Envelopes

Pre-printed remittance envelopes are provided free of charge for your payments. If you do not have any envelopes, you can request more from your Probation Officer or pick them up from any Probation and Parole office.

Not having a pre-printed envelope is not an excuse for not mailing in your payment on time.

If you do not have one of the pre-printed envelopes, you can send your payment in a regular envelope to the Telephone Reporting System payment center at:

Solano County Probation Telephone Reporting System
PO Box 618324
Chicago, IL 60661-8324

Toll-Free Telephone Reporting System Number: 1-866-557-7225

This toll-free number can be called 24x7x365. In addition to calling this number for your monthly reporting call, this automated system can provide you with the following:

Your current balance
The due date for your next call
The ability to make a Pay-by-phone payment

What if my Telephone Reporting System payment hasn't posted to my account?

There are a number of explanations for why your payment may not have posted yet to your account:

Have you allowed enough time for the payment to be processed?

Please allow at least 5 business days from the day you mailed your payment. If your payment has not posted, wait three days and call back. If your payment still has not posted, there may be other problems.

Did you follow the proper payment procedure?

If you did not write the correct Probationer # and your Date of Birth on both the Payment AND the Payment Voucher, the processing of your payment could have been delayed.

Did you clearly PRINT all information?

We do the best we can to read what you write but we need your help. CLEARLY PRINTING all information will help us process your payments in a timely manner.

What if you did everything right?

On some occasions, there can be payment processing errors. If you believe this to be the case, please call the support line and be prepared to provide the following information (you should allow AT LEAST TWO WEEKS before contacting support regarding a possible problem with a payment

Date you mailed the payment or confirmation number of online payment

Exact payment type

Payment amount

Serial number of payment

If the matter cannot be resolved with this information, you will need to have the agency that issued the money order run a trace to see if the payment has been cashed.

  • If it has been cashed, you will need the information from the BACK of the money order. This information is the bank's internal tracking number and should enable us to locate the payment and credit your account.
  • If the payment has not been cashed, you can request a refund from the issuing agency. Note: there are usually time restrictions on how soon the agency will issue a refund. The USPS, for example, will not issue a refund until 60 days have passed from the date the money order was originally purchased.

Refunds

If you believe you are entitled to a refund on your Telephone Reporting System account or if you believe your payment was applied incorrectly (wrong amount, to another account), you will need to send a refund request AND a self-addressed stamped envelope to the PAYMENT address for the Telephone Reporting System program. We will review your account balance as of the date the request is POSTMARKED. Please allow 3-4 weeks for your refund to arrive.

If you have any questions not answered here, you may email us at this address. We will only be able to answer questions regarding your Telephone Reporting System account status and payment history. Any questions regarding your parole or probation or your requirement to report by phone need to be directed to your Probation Officer.


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